If you have changed your mind about a purchase, you can return a product bought from Motopit.bg, in the cases and within the time limits provided by law.
Below you will find the steps for returning a product.
1. Notify Motopit.bg
If you wish to exercise your right to withdraw from a distance contract, notify Motopit.bg within 14 days of receiving the product.
You can write to us at:
In the message, it is enough to indicate:
- first and last name;
- order number;
- the product or products you wish to return;
- contact phone number.
You do not need to state a reason for the withdrawal.
2. Prepare the product for return
After notifying us, package the product appropriately so that it is protected during transport.
Send the product together with the accessories and documents received with it, where applicable.
You have the right to inspect the product in the manner necessary to establish its nature, characteristics and functioning.
You are liable for any diminished value of the product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning.
3. Send the product
After notifying Motopit.bg of your wish to return the product, send it via Econt to the following address:
Econt office "Sofia Bokar Manastirski Livadi"
Manastirski Livadi Iztok district, bl. 64, entrance A, office 2, next to Flora Park, Sofia
Recipient: "KK Future" EOOD
Phone: 0883 20 55 35
Please do not send shipments cash on delivery.
The cost of sending the product back to Motopit.bg when exercising the right of withdrawal is borne by the customer, unless Motopit.bg has agreed to cover these costs or the law provides otherwise.
In case of a wrongly shipped product, transport damage, or another problem with the fulfilment of the order, please contact Motopit.bg first so we can agree on how to proceed with the return.
4. Refund of the amount
When the right of withdrawal is duly exercised, Motopit.bg refunds the amounts due in accordance with applicable law.
The refund is made no later than 14 days from the date on which we were notified of your decision to withdraw from the contract.
In the cases provided by law, Motopit.bg may withhold the refund until the product is received back or until proof is provided that the product has been sent, whichever occurs first.
For orders paid by cash on delivery, we will contact you to provide the details needed to refund the amount.
5. Delivery costs upon withdrawal
When exercising the right of withdrawal, Motopit.bg refunds the amounts received from the customer in accordance with applicable law, including the cost of the standard delivery method to the customer, where applicable.
If the customer has chosen a delivery method other than the cheapest standard delivery method offered by Motopit.bg, the additional costs associated with the more expensive delivery method chosen are not refunded.
The direct cost of sending the product back to Motopit.bg is borne by the customer, except where Motopit.bg has agreed to cover this cost or applicable law provides otherwise.
6. Exceptions to the right of withdrawal
In the cases provided by law, the right of withdrawal may not apply.
Such cases may include, for example, goods made to the customer's order or tailored to their individual requirements, as well as certain sealed goods that have been unsealed after delivery and cannot be returned for reasons of health protection or hygiene.
The applicability of a specific statutory exception is determined according to the nature of the product and the applicable law.
7. Defective, damaged or wrongly shipped product
The right of withdrawal from a purchase and the right to a warranty claim are different rights.
If you have received:
- a defective product;
- a product with transport damage;
- a product that does not match what was ordered;
- a wrongly shipped product;
please contact Motopit.bg first, before sending the product back.
We will review the specific case and give you information about the next steps.
E-mail: info@motopit.bg
Phone: 0883 20 55 35